That toughness is doing what you are supposed to do, when you are supposed to do it. We all have feelings, empathy for others, and understand people's circumstances, but the scoreboard doesn't. In life we may be sick, have a lot on our plates or be going through rough times, but we have roles in both our work and personal lives where people are relying on us to do what we are supposed to do, when we are supposed to do it.